During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
Bad Behavior, Bizarre, Children, Connecticut, Funny Kids, Pharmacy, USA | Right | November 6, 2018
(I am a pharmacy technician. At the pharmacy where I work, we have those special shopping carts for small children, shaped like cars. I’m helping a family — a mom, teenage daughter, and a preschool girl, roughly four or five — with one such cart. They have a few items to ring out besides their prescriptions. I notice the little girl is holding something in her hands. Thinking it’s a toy her mom promised to buy her, I point it out to her sister.)
Me: *pointing at the girl* “Are you buying that, as well?”
Sister: “Buying… Oh, where did you get that?! May I see that? Thank you. We’re just going to put that over here.” *puts it on the counter, clearly not buying it*
(It was a bottle of shampoo, by the way. On closer inspection, the sister pulled out — I kid you not — over twenty more bottles of shampoo, conditioner, and other hair care products. The little girl must’ve grabbed everything when they drove through the beauty section. The sister was apologetic and everything, just glad I said something, as some of the stuff was really pricey, and everything in her car easily came out to over $100. The kid’s going to have really expensive tastes when she grows up!)
Knows How To Push Your Buttons By Not Knowing How To Push Buttons
Knows How To Push Your Buttons By Not Knowing How To Push Buttons
Connecticut, Extra Stupid, Ignoring & Inattentive, Pharmacy, USA | Right | November 4, 2018
(We keep certain cold medicines in a locked case due to high theft and due to teenagers using them to get high. There’s a button right next to said case, clearly labeled, to press for assistance. Pressing the button sends out a message over the PA system for a front store associate to come unlock the case and bring the items to the till. It’s a Sunday morning when this happens.)
Customer #1: “Hi, your medicine case is locked; can you come unlock it for me?”
Me: “We don’t have the keys to unlock it. You just press the button and someone will come get it.”
Customer #1: “Where? I can’t find it!”
(I start to walk out of the pharmacy to show her, when she finds it and hits the button. About ten minutes later, another customer walks up.)
Customer #2: “Hey, can you guys unlock the case?”
Me: “No, but there’s a button you can press and someone with the keys can unlock it.”
Boston, Extra Stupid, Massachusetts, Pharmacy, Technology, USA | Right | October 29, 2018
(I work as a pharmacy technician at one a major pharmacy chains. Recently, store management has been pushing for the pharmacy employees to try and get customers to sign up for text message alerts when their prescription is ready for pick up.)
Me: *having gone through most of the transaction* “Do you get cell phone text alerts when your scripts are ready?”
Customer: “No.”
Me: “Would you like to?”
Customer: “Sure!”
Me: “All right, what cell number should we have in our system for us to text to?”
Customer: “Oh, I don’t have a cell phone.”
Me: “Then… you can’t receive text messages.”
(Sadly, this exchange has happened at least five times!)
Connecticut, Health & Body, Pharmacy, USA | Healthy Right | October 29, 2018
(I’m a pharmacy tech at a chain pharmacy. I’m working the drive-thru. A truck pulls up blaring loud metal music, and the driver is smoking. He does not turn down the music like most people do when at the window, and I’m having a hard time hearing him.)
Customer: “I’m trying to get one prescription. I need the [Brand Antibiotic], but NOT the–” *indecipherable due to the music*
Me: “I’m sorry, which one do you want?”
Customer: *a little louder* “The [Brand Antibiotic].”
(I take down his information into the computer. I have to re-ask several times because of the music, which he still hasn’t turned down. He’s also still smoking, and flicking ash out of the window, ON MY SIDE.)
Me: “There’s only one prescription here.”
Customer: “What?”
Me: *louder* There’s only one prescription.”
Customer: “Is it the [Brand Antibiotic]?”
Me: *still loud* “I will check with the pharmacist.”
(I grab the script, which is NOT an antibiotic. I’ve shut the window to keep the smoke from getting in; the music is loud enough to be heard on the other end of the pharmacy. The pharmacist confirms this is not an antibiotic, but is a specially requested one he’d been calling to transfer over from a different pharmacy.)
Me: “Sir, this is the only one we have.”
(I show him the prescription, so he can see what it is.)
Customer: “Ok, I’ll take it.”
(I finish up the transaction; he pays and drives away. About ten minutes later, he’s back in my lane, blaring the same loud music.)
Customer: “This isn’t the one I requested. I specifically told you NOT to give me this prescription. Where’s the one that the doctor transferred over?”
Me: “This is the only one that was called in.”
Customer: “I’m not taking this prescription anymore. Why was this called in? I want to speak to the manager.”
(The manager is busy. He’s been listening to the customer and is fed up with him. I use this time to double check his profile. There’s still no record of an antibiotic being called in before, during, or after the transaction.)
Me: “Sir, nothing else has been called in.”
Customer: “I don’t want this one. I told you I didn’t want this one.”
(I apologize at least twice, and return his medication, and he drives away, with my ears ringing.)
Manager: “So what happened with [Customer]?”
(I explained the ordeal, and he was obviously annoyed at the customer’s behavior. Less than a half hour later, we received a call from an associate of the customer. The pharmacist, who had had enough of the guy, took the call personally and explained what happened. Still not sure if the guy has gotten the antibiotic yet…)
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Awesome Workers, Berlin, Germany, Jerk, Non-Dialogue, Pharmacy | Hopeless Right | January 10, 2019
I’m a customer in a pharmacy in Berlin, behind an older man. I don’t speak German as I’m just a tourist, but he is very obviously driving the cashier crazy, pointing to everything five times and asking the price, wasting her time by debating the price, raising his voice, and flailing his arms about. Even though I can’t understand a word he is saying, his rudeness is clear! The cashier is doing a great job of staying calm, but he is visibly upsetting her.
When he finally leaves — some five minutes later, only having purchased one thing — I approach the register, smile, and roll my eyes. As she serves me, she chats away about the customer — made obvious from the things she points to while talking — and it’s clear from the relief on her face that she
Bosses & Owners, Jerk, Lazy/Unhelpful, Pennsylvania, Pharmacy, USA | Working | January 3, 2019
(I have stopped at a chain pharmacy near my home. I need to pick up makeup for my mother. On my last trip, the manager told me he would order the shade I wanted. Today I overhear a new manager explaining to the cashier that the old manager was transferred to try to fix serious problems at another store. The new manager is covering until the old one comes back. The makeup is still not in stock. I select my other items and approach the cashier.)
Cashier: “Did you find everything today?”
Me: “No. [Old Manager] said he was going to try and get some [Brand] makeup in shade 1C. You still don’t have it.”
Cashier: “We have [Brand] makeup.” *wanders over to shelf*
Me: “Yes, but I need shade 1C. You don’t have it.”
Manager: “What seems to be the problem?”
Me: “[Old Manager] was going to try and get [Brand] 1C makeup for me. You still don’t have it.”
Manager: “Oh, I saw that order. I canceled it.”
Me: “Why?”
Manager: “Because we have [Brand] makeup in a lot of shades. We don’t need that one, as well.”
Me: “But he was ordering it especially for me. You even have a space on the shelf for it.”
Manager: *grabs a much darker shade* “We have 4C.”
Me: “Yes, and I’m sure that’s helpful for someone who needs 4C. I need 1C.”
Manager: “So, you don’t want this?”
Me: “No. Can you replace the order for the 1C?”
Manager: “No, I’m not going to stock that. We have plenty of other shades.”
Me: “Okay, I’ll get it at [Competitor], as well as everything else I need.” *turns to leave*
Cashier: “So, you don’t want this?” *points to items I left on the counter*
Me: “No, not anymore.”
Manager: “It’s racial, isn’t it?”
(I stared at him for a second. He’s the same race I am, but [Old Manager] is a minority in my area. I decided it wasn’t worth the effort, so I just walked out without answering. I’m really hoping [Old Manager] comes back soon.)
At The Checkout, Bad Behavior, Pharmacy, Retail, USA |
Right | January 2, 2019
(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)
Me: “Are you picking up a prescription today?”
Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”
(It took me all of about thirty seconds to get to her.)
Me: “I’m sorry about your wait, ma’am.”
Customer: “Good. Now check me out.”
(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)
Me: “Do you have a rewards card? I can take a phone number, as well.”
Customer: “No, I don’t feel like digging it out. Just finish the transaction.”
Me: “Are you sure? You won’t get the sale prices without it.”
Customer: “DON’T QUESTION ME! JUST FINISH THE TRANSACTION!”
(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)
Me: “Thank you. Have a nice night!”
(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)
Customer: “Why didn’t I get the sale prices?”
Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”
Customer: “But I have one! You should have just given me a discount!”
Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”
Customer: “Well, then, redo it.”
Me: *astonished* “I’m sorry?”
Customer: “Redo the transaction. RIGHT NOW!”
Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”
Customer: “Fine. You should have done it correctly to begin with.”
Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”
Customer: “NO! HOW DARE YOU? I DEMAND THAT YOU TAKE CARE OF ME, NOW!”
(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)
Me: “The total comes to $290. You saved $10 today.”
Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”
(She leaves, smirking at the other customers in line as she goes.)
Customer #2: “What in the blue f*** was her problem?”
Connecticut, Health & Body, Ignoring & Inattentive, Non-Dialogue, Pharmacy, Retail, Revolting, USA | Right | December 21, 2018
I am a cashier at a pharmacy, and we get a lot of unsavory characters. An older man walks in and comes to my counter to complain about a battery he bought for his blood sugar tester. Since it’s a new battery, I can only conclude that the plastic is still on. Lo and behold, I open it up and the plastic is still on.
He thanks me profusely and I wish him a good day, thinking that he is satisfied and will be on his way. He puts a test strip in the machine and takes his blood sugar at the counter. I ask him to please wait until he gets home. He says, no, no it’s fine; this will only take a minute. I again plead with him not to do it because it is very unsanitary to have blood on or around my counter. He argues with me the whole time, and when he finishes I make sure he puts his test strip in the garbage himself; I hold the can up for him since it’s behind the counter.
He starts to get angry at me, saying that it’s no big deal and I’m being dramatic. In my head I say, yes, I am being dramatic that a total stranger is pricking himself on the finger, squeezing blood on a test strip, and had to be coerced to even dispose of it properly. After he leaves, still upset, I make sure I grab the disinfectant wipes and clean every part of that counter.
Bad Behavior, California, Pharmacy, USA | Right | December 15, 2018
(I’m a cashier at a pharmacy. One day I come into work and the line is halfway around the store. Two of my coworkers have called out, and when I clock in, one of the two cashiers there goes on a lunch break. It’s just me and the manager trying to get everyone rung up as quickly as possible. The phone rings, so I answer while still helping my customer.)
Me: “Hello. This is [Pharmacy]. How may I direct your call?”
Caller #1: “Yes, I’m looking for [Medicine]. It’s for hot flashes.”
Me: “Okay, ma’am, what kind of medicine is it?”
Caller #1: *getting irritated* “It’s called, ‘[MEDICINE].’ It’s for hot flashes!”
Me: “Yes, ma’am. I mean, is it some kind of painkiller?”
Caller #1: “It’s called, ‘[MEDICINE]’! It’s for hot flashes!”
Me: *still trying to ring up customers and getting annoyed* “Ma’am, we don’t have a section for menopause. I need to know if it’s a painkiller, or a vitamin, or is it in the cold section — something like that.”
Caller #1: “Okay, listen to me. You know what menopause is, right? You know that women have hot flashes, right? It’s called, ‘[MEDICINE]’! Just look for it—”
(I admit I am annoyed. I’m not about to look all over the floor looking for some medicine I’ve never heard of. I hang up on her and finish ringing up my customer. I think that is the end of that… until a couple of hours later, when another customer calls.)
Caller #2: “I’m looking for [Medicine]; it’s for hot flashes.”
(I ask her the same question.)
Caller #2: “It should be in the same area as the birth control or the feminine products.”
(I tell her I’ll send someone to look for it.)
Caller #2: “Thank you. Actually, my sister called earlier, and she spoke to someone who hung up on her.”
Me: “Would you like to speak to a manager, ma’am?”
(She says yes, so I call my manager to speak to her. Meanwhile, my coworker finds her medicine and brings it to the front. She speaks to the woman to confirm it’s the right one. They speak and she hangs up. My manager asks why she hung up and didn’t transfer the call.)
Coworker: “She said she didn’t really need to speak to him anymore. She just wanted to say sorry for her sister’s behavior.”
Canada, Ignoring & Inattentive, Pharmacy | Right | December 10, 2018
(There is a pharmacy in the same building as my doctor’s office, but it opens at 8:30 rather than 8:00 as the office does. It has a metal gate across the entrance when closed, just like most stores in a mall do. I come in just after 8:00 and am waiting for my turn when a woman comes out from her appointment with a prescription sheet and starts hovering right in front of the pharmacy gate.)
Woman: *to the employee inside who is obviously trying to set up to open* “Excuse me… Excuse me!”
Employee: “Yes?”
Woman: “Are you open yet?”
Employee: *slight pause* “No. That’s why the gate is closed and the lights are off.”
Woman: “Oh.” *wanders away*
(Everyone else in the waiting room was trying not to laugh. Really, how much more obvious do you need it to be?)
Bad Behavior, Houston, Pharmacy, Texas, USA | Right | December 8, 2018
(I work at a retail pharmacy. I get a call from a patient.)
Customer: “I just came by the drive-thru, and you f****** idiots screwed up my prescription. This is completely wrong!“
(I apologize profusely and confirm the medication she was supposed to pick up.)
Me: “You certainly did pick up the correct medication for yourself. What exactly was wrong with it?”
Customer: “Last time I got ninety pills, and this time I only got thirty! What kind of business are you running here?!”
Me: “I’m sorry, that is a bit peculiar. Let me see why that was done.”
(I look up her prescription, which is a quantity of thirty with three refills.)
Me: “I see your doctor only prescribed a total of a hundred and twenty pills. On your preferences, you request ninety-day supplies. We did indeed fill it for ninety days previously, meaning only thirty were remaining on your prescription, which is what you received today. After this, you will need a new prescription from your doctor in order to get a ninety-day supply. I’m sorry for the confusion.”
Customer: “No f****** way. You guys f****** shorted me. I’m going over soon, and you guys had better give me my d*** pills. I know you offer that service, since y’all are f****** useless.”
Me: “Ma’am, we did not short you. You were meant to get thirty pills. You don’t have enough pills on your prescription to fill for ninety. I can send a refill request fax to your doctor, and perhaps she can approve for more. If it’s within seven days, we can reimburse you and get you ninety days when it’s approved.”
Customer: *scoffs* “Seriously?! What the f*** am I supposed to do without my medication?! I need this stuff to live. Just give me my f****** pills.”
(I am going around in circles, so I cut her off.)
Me: “No. I’m sorry, I cannot invent a new prescription and give you pills you do not have. You have no refills. Zero. You have thirty days’ worth you just picked up, and thirty entire days to get more. I can get you my pharmacy manager if you want a second opinion.”
(I put her on hold before she could protest or swear at me anymore, and the pharmacist who had been listening to her in disbelief picked up the call. The customer hung up, and we thankfully haven’t heard from her since.)
Health & Body, Jerk, Pennsylvania, Pharmacy, USA | Right | December 6, 2018
(I’ve just had to have minor surgery on my tongue and the roof of my mouth. My mouth is packed with gauze. We have to stop at the pharmacy to pick up antibiotics before heading home. My mom does some other shopping, but I sit in the waiting area. I’m miserable and still reeling from the drugs, and I’m texting friends. An older man comes and sits across from me in silence for a half hour. Then, suddenly, he rages out at me.)
Customer: “You know, back in my day, we would talk and not just sit with your phone in front of your face. Ignoring people! We used to dress to go shopping, too, not just pajamas in public!”
(He continues on, raging that I’m wearing PJs and that I’m on my phone. I ignore him. When my mom comes back around, he rages at her, too.)
Customer: “You need to teach your child some manners! She hasn’t even said hello, just sat there on her d*** phone!”
(Finally, I just turn and open my mouth, full of bloody gauze, and muffle out a hello. He looks horrified and backs away from me.)
Pharmacist: “Just ignore him. He comes around and never buys anything, just harasses our customers.”
Bad Behavior, Money, Pharmacy, Tennessee, USA | Right | December 4, 2018
Customer: “Excuse me, I see in your ad that you have this sale. I was wondering if I could use this coupon that expired only almost a week ago. Will that be all right?”
Me: “I’m sorry, but [Store] can no longer take any coupons past expiration date.”
Customer: “Oh? Well, that isn’t right. Are you sure?” *she then props herself against the counter and says this* “You know, I also work at [Store, but different location] and [Their Manager and Employees] took them all the time, and I know for a fact that you guys do so here also. Who is the boss tonight? Let me speak to them and I’ll show you.”
Me: “Yes, ma’am.”
(I find the store manager, tell him the situation, and he comes up after finishing helping another customer. When he walks up, she gives him a grand greeting and explains to him the situation. Though I had to help another customer and did not get to stay for the conversation, I did get to see her leaving the store saying
Customer: “Oh, well, I guess I’ll just have to try somewhere else that actually tries to make customers happy!”
(I ask my manager what he did.)
Store Manager: “I know her from another store location, but it’s good you stood by our policies. When I mentioned to her about which stores are on the naughty list for accepting bad coupons and giving unnecessary store credit, of which her store was in second place, I asked her how she was dealing with that. She said never mind, and left! If we allowed it, who knows how many more customers would have come expecting this if they heard they could pull that stuff here!”
(Moral of the story: you are not there to sacrifice values and bend rules to give someone an ego boost or sense of entitlement. Stick to what you know, and keep the truth because anything can happen in retail.)
Criminal & Illegal, Health & Body, Pharmacy, UK | Legal | November 28, 2018
(I am full of a chest cold and have struggled to the pharmacy to stock up on decongestants, so I can go back to bed for as long as possible. My spouse has texted to ask me to pick up extra, as he’s starting with the same cold. As I look through the shelf of cold and flu medication, I notice that everything contains either paracetamol — acetaminophen — or ibuprofen. There are laws limiting the sale of those medications in the UK, which have significantly reduced intentional and accidental overdoses.)
Me: *pointing at shelf* “Excuse me. How many packets am I allowed to buy?”
Assistant: “Only two, I’m afraid.”
Me: “Oh, bother. For two of us poorly, that’s only two days’ worth. Never mind. I’ll just have to come back again.”
Assistant: “Well, unless you have a consultation with the pharmacist…”
(Fortunately, the pharmacist agrees to authorise sale of two packets each for me and my spouse, and after thanking her, I pay.)
Assistant: “People are so rude about the limit, though. You should hear what they’re like when we have to say no.”
Me: “What? But they do know it’s actually the law and not just [Pharmacy] policy?”
Assistant: “Yes. One man shouted at me for several minutes because I wouldn’t sell him ten packets of paracetamol in one go. Then he said, ‘I’m just going to come back in fifteen minutes to buy more and you won’t remember me.’”
Me: “I’m not sure that’s how that works.”
Assistant: “Yeah, he was pretty memorable by that point.”
Me: “And instead he could just have gone to [Shop twenty metres away] and [Shop fifty metres away], which both sell that kind of medicine.”
Bad Behavior, Oregon, Pharmacy, Portland, USA | Right | November 27, 2018
(I get a call from a lady who is very upset about some photos she sent to be printed.)
Me: “Thank you for calling [Store]. My name is [My Name]; how can I help you?”
Caller: “You ruined my Christmas! All of the photos I just ordered today have the heads cut off! I can’t use these as Christmas cards! I want a refund or a reprint!”
Me: “No problem. Let me look up your order real quick.” *looks up order* “I’m sorry, miss, but it seems you ordered these through our app or online. Unfortunately, if you want these to be cropped the way you want them, I’m going to need you to come into the store; we would be happy to redo them for free.”
Caller: “This is ridiculous! I don’t have time for this! I can’t believe you guys can’t do your f****** job!”
Me: “I’m sorry, but if that’s not something you would like, I’m sure my manager would be okay with us giving you a refund.”
Caller: “I don’t have time to come back to that store! I can’t believe you won’t remake them! This is ridiculous!”
Me: “Ma’am, I’d be happy to help you remake them or give you a refund. But for either one you have to be at our store.”
(After another five minutes of her screaming at me, I get my manager to talk to her.)
Manager: “Thank you for holding. How may I help you?”
(The lady is screaming through the phone the same things she has told me already.)
Manager: “I’m so sorry that this happened. I would be willing to help you remake them or give you a full refund if you come back in.”
(The lady on the phone is now screaming so loud I can hear from next to my manager.)
Manager: “I’m sorry, ma’am, but unfortunately, unless you’re present in our store, I can’t give you a refund or remake your photos.”
(This continues for a good ten minutes.)
Manager: “Ma’am, what would you like us to do for you?”
(The lady is still screaming something about how we can’t do our jobs correctly.)
Manager: “Ma’am, what would you like us to do for you? I’ve given you your two choices; if you’re not satisfied with that then I can give you our 1-800 number.”
(The lady continues to scream at her for not being helpful.)
Manager: “Ma’am, I’m sorry, but if you’re going to continue to scream at me then I’m going to have to hang up. I’ve given you your two choices in what we can do for you. If you’re not satisfied, then you can call our 1-800 number and leave a complaint.”
(The lady continues to scream at her.)
Manager: “Ma’am, I’m sorry, but that’s all I can do. I’m going to hang up now.”
(The lady continues to scream.)
Manager: “I’m sorry, ma’am, but I’m going to hang up now. We hope to see you in soon. Have a good day.”
(The manager hangs up phone.)
Me: “Wow… she was not happy.”
Manager: “She said she was driving on her way to our store, anyway. Guess it wasn’t too much of an issue for her to come over. I’m just glad I don’t have to talk to her anymore.”
Harassment, Michigan, Pharmacy, Rude & Risque, USA |
Right | November 26, 2018
I am a cashier at a pharmacy chain. A man comes in to the store and immediately asks where to find condoms. It is company policy to walk each customer to the product they are looking for if at all possible. Being a good employee, I walk the man to the “Family Planning” aisle, and show him where to find the condoms.
Rather than leaving our encounter to a minimum, he decides to ask me which condoms I like. Not only am I a woman, but I’m very uncomfortable discussing sex with anyone, especially strangers.
After explaining that I have no preference, and that it’s all up to him, he asks, “Which are the biggest ones? I need the biggest, because I am the biggest.” I am mortified.
I leave him in the aisle by himself, and he chooses a brand for purchase. No more than two minutes after ringing him out, he comes back in to the store, with the package opened, and one condom missing. He slaps the package on the counter and yells, “They’re too tight! I’m returning these, and I need your number… You single?”
I have my manager run the return as I go to the stock room to hide.
Health & Body, Language & Words, Montana, Pharmacy, USA | Right | November 20, 2018
(I work on the retail side of a pharmacy, usually stocking shelves or helping customers. One day a young lady, maybe 19 or 20, approaches me, clearly embarrassed.)
Customer: *whispering* “Do you have, um, like, douches, but, um, for, like, the…” *I can now barely hear her* “…butt?”
Me: *stifling laughter* “Enema. The word you’re looking for is ‘enema,’ and yes, over this way.”
(I will forever call them “butt douches” from now on.)
British Columbia, Canada, Language & Words, Pharmacy, Vancouver | Right | November 19, 2018
(I’m the customer in this story. I am Caucasian, of Irish and Scottish descent, and have extremely pale skin.)
Me: “Hi. Do you have melanin?”
Pharmacy Worker: “Sorry?”
Me: “Melanin, do you guys carry it?”
Pharmacy Worker: “No, I don’t think so.”
Me: “Drat, are you sure? My doctor told me I should get some before I went on my trip.”
Pharmacy Worker: “I don’t think it works like that.”
Me: “With respect, I’m going to listen to my doctor about how to treat my jet lag.”
Pharmacy Worker: “Jet lag? OH! You mean melatonin!“
Me: “Yes! Wait, did I say, ‘melanin’? Oh, my God, oops.”
(Melatonin is a sleep-related hormone you can buy over the counter in Canada; melanin is the compound that darkens your skin when you tan. I may be a bit short on melanin, but I wasn’t expecting to buy it at the pharmacy!)
At The Checkout, California, Extra Stupid, Ignoring & Inattentive, Pharmacy, USA | Right | November 15, 2018
(It’s about twenty minutes before closing and there’s one customer left in the store. This particular customer always comes in about two hours before closing every night and wanders the store until closing. He only ever buys two or three small items. He comes up to my register.)
Me: *after ringing in his items* “Your total is [total]. How would you like to pay?”
Customer: “I have a gift card.”
(We accept gift cards so I see no problem, until the customer hands me the card.)
Me: “I’m sorry, sir, but this is an Amazon gift card. You can only use it on Amazon.”
Customer: “No. I can use it here, too. You guys accept gift cards.”
Me: “We do accept certain gift cards, but you can’t use this one here.”
Customer: “Just scan it; you’ll see that it works!”
Me: “Sir, there is no barcode or magnetic strip on this card. There’s only a number on the back that you can type in on the Amazon website. You can’t use this here. Do you have another form of payment?”
Customer: *getting irritated* “I don’t know why you won’t just use it! I’ve used it here before!”
Me: “Sir, we don’t accept these. I need another form of payment.”
Customer: “Just use this card!”
(This goes back and forth for several minutes.)
Customer: “Where in here does it say I can’t use gift cards?!”
Me: “Right here on the back of the card.” *reads where the card says it can only be used on Amazon*
Customer: “Well, how was I supposed to know that?!”
(He grabbed his items and slammed it back down on the shelf and stormed out. By then it was twenty minutes past closing.)
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