(Regrettably, our local university is the main reason that county STD rates are the second-highest in the state (the highest-ranking county is home to a naval base). Outbreaks are common and rather a grim joke with local healthcare providers. The county has purchased a new emergency radio system and one of their officers has arrived to train our staff on how to use the equipment.)
Instructor: “The great thing about this system is that it is linked to over two hundred towers, state-wide. This means that if you need to, you can communicate not only throughout the county, but with other jurisdictions as well. For example; let’s say you have to set up some kind of emergency clinic at the University for… I don’t know, what’s an epidemic that the students might experience there?”
Me: *without thinking* “Probably chlamydia.”
(My boss shushed me, but our director of nursing almost fell off her chair from laughing so hard.)
Bad Behavior, Colorado, Crazy Requests, Pharmacy, Retail, USA | Right | March 6, 2019
(My coworker and I are standing behind the counter, talking about what is left to do as I am about to leave, when a woman and man come in together. The man is carrying a bunched-up cord and looking around at the wall and the fixtures, while the woman heads to us.)
Coworker: *quietly* “He’s looking for somewhere to plug in.”
Me: “Looks like it.” *to the woman, louder* “Hello! How can—“
Man: “You got anywhere I can plug in?”
Me: “I’m afraid not. We don’t have any plugins in areas accessible to customers.”
Man: “I need to plug in my ankle monitor.”
Me: *kind of blown away* “I’m sorry. We simply don’t have anywhere for you to plug in.”
Man: “Fine! Then the police are gonna come and swarm you guys if I don’t!”
Me: *wondering how that’s our problem* “I’m sorry, but there’s nothing we can do.”
Man: “Whatever. I’ll wait outside for the police, then!” *stomps out*
Woman: *glowering after him, unimpressed* “Sorry about him. I was here to pick up some pictures.”
Me: “Not a problem. I can help you with that.”
(She was incredibly nice even though her photos ended up being at another location of our store. Made me wonder how she ended up having to be around the other guy.)
Bad Behavior, Pharmacy, UK | Right | March 4, 2019
(I am working the counter of a pharmacy. I have been serving a customer while another is behind her looking at painkillers. After my customer has left:.)
Me: “Is there anything you need help with?”
Customer: “Yes, actually. Could you help me get this box open?”
Me: “I’m afraid not. If you open it you will have to buy it.”
Customer: “But I don’t want to buy it until I know what’s inside.”
Me: “I’m afraid there’s no other way around it. Once the box is open I am not allowed to sell it to anyone else.”
Customer: “I just want to know what colour the pills are.”
Me: “There’s an example on the box.”
Customer: “Yes, but they always try to trick you.”
(She manages to get the box open and takes a strip out.)
Customer: “See! They’re blue.”
Me: “That’s the packaging.”
(She then, to my surprise, pops one pill out and inspects it.)
Customer: “Well, would you look at that? It’s pink. That’s exactly what I want!”
(She puts the box and pill on the shelf and picks up an unopened box.)
Me: “Actually, if you could give me the box you opened, I’ll just sell you that one.”
Customer: “You can’t do that! It’s been opened. You have no idea what happened to it!”
Me: “…”
(I kicked her out and banned her. She comes back all the time saying this is her nearest pharmacy and demands to be let in. We have a picture of her under the counter, so everyone knows to remove her as soon as she appears.)
Health & Body, Non-Dialogue, Patients, Pharmacy, Revolting, Silly, USA | Healthy | March 1, 2019
I had been having horrible stomach cramps, to the point where I could barely stand. I’ve already had my appendix removed, so my doctor ran a few other tests and determined the pain was from a bowel obstruction. He sent me home with instructions to drink more water and take a laxative and some OTC pain killers.
While waiting in the checkout line with my purchase, several waves of cramps came over me and I started seeing stars. The cashier saw me start to stumble and called for help. More stars appeared before the pain became so intense I passed out.
When I regained consciousness, there was a crowd surrounding me with a mixture of emotions on their faces. Some were concerned, others embarrassed, and others looked like they were trying not to laugh, but none of them are looking at me. I started to sit up and the associate closest to me — the pharmacist who helped me pick my laxative — told me to stay still and wait for the ambulance to arrive.
I asked what happened and the pharmacist blushed deeper. I looked down to make sure I hadn’t lost control of my bladder. I hadn’t, but then I realized my stomach didn’t hurt as much anymore. I made that comment aloud, and some of the crowd laughed. A man from the crowd leaned in and told me that when I hit the floor, I’d released the biggest, loudest, longest fart he’d ever heard out of any human being.
The people gathered around were obviously there to see how I handled the news of my flatulent faux pas. I was terribly embarrassed, but I was also so relieved that I wasn’t in pain anymore, I just laughed until I cried. The ambulance arrived shortly thereafter and gave me the okay to go home. I apologized to everyone in the vicinity and told them I hoped the rest of their day went better than mine.
Berlin, Connecticut, Pharmacy, USA | Unfiltered | February 12, 2019
(At the pharmacy I work at, we sell cards for buying cell phone minutes. Most of these cards have set amounts that you are able to purchase, usually multiples of $10. The register can only put those set amounts on to the card. A customer I recognize as someone who has given me trouble in the past walked into the store with someone else, grabbed a phone minute card and placed it on the counter)
Me:And how much would you like to put on this card?
Customer: 35 dollars, please.
(I look at the card, it clearly say $10 $20 $30 $40 in giant numbers)
Me: Im sorry, I can’t put $35 on this card. It only allows me to put in the amounts on the front.
Customer:…But I need $35 for my plan!
Me. I’m sorry, but I literally can’t put anything but whats on the card.
Customer: Hold on a second….
(The customer suddenly pulls out a cell phone and procceds to begin hitting numbers for a good 5 minutes. I can hear an automated voice coming from the other end. He then holds the phone up to me)
Cellphone: If your plan is for a monthly charge for $35, please press-
(He pulls the phone back)
Customer: SEE?!
Me:…
(I then explained and demonstrated that I literally could only put in what the register allows me. He seemed like he was gonna say something else on the matter, but luckily the person he was with saw the futility in the situation, convinced him to leave.)
Extra Stupid, Math & Science, Pharmacy, UK | Right | February 10, 2019
(I am working in the back of a pharmacy. A coworker who is on the front comes in to ask a question.)
Coworker: “What ointments don’t have dihydrogen monoxide?”
Me: “Don’t have what?”
Coworker: “Dihydrogen monoxide. A customer says she deathly allergic to it.”
(Humoured by the statement and assuming it’s a joke, I follow [Coworker] out.)
Me: “Sorry, what was your query?”
Customer: *sighs* “What creams don’t have dihydrogen monoxide? I’m so allergic to it that even the slightest touch could kill me.”
Me: “Umm, is this a joke?”
Customer: “Absolutely not! How dare you?!”
Me: “It’s just that dihydrogen monoxide is water, like the bottle of Vittel in your hand.”
Customer: “No, I am allergic to dihydrogen monoxide, and I need a cream that doesn’t have it.”
Me: “Do you know what water is also expressed as? H2–”
Customer: “–H2O. Yes, I know that.”
Me: “And that means water is made of two hydrogen atoms and one oxygen?”
Customer: “I don’t see how this has anything to do with—“
Me: “Two hydrogen, di — Dihydrogen. And one oxygen, mono — monoxide. Water and dihydrogen monoxide are literally the same thing.”
Customer: *blank look*
Me: “For all I know, you could have an allergy to water, but since that is rare and you didn’t know that they were the same, I’m assuming you don’t?”
Customer: “This is ridiculous. I am allergic to dihydrogen monoxide, and if you can provide me with cream that doesn’t have it, I will find somewhere that does!” *storms out*
Awesome Workers, Dallas, Georgia, Inspirational, Kind Strangers, Non-Dialogue, Pharmacy, USA | Hopeless | February 8, 2019
I was dropping off some prescriptions at my local 24-hour pharmacy around ten at night. There were only two employees working at the time: a pharmacist and a pharmacy tech. They were obviously extremely busy. When I was asked when I’d like to pick up my prescriptions, I simply said I’d like them as soon as possible. The tech looked genuinely terrified to inform me that there was at least an hour wait time. Of course, I expected as much, so that was no problem at all. I could tell from her demeanor that other people had not been as understanding. I told her that I was planning on going out to eat, so she could take her time and that I hoped that customers would learn to be more understanding.
When I returned to retrieve my medicine, one of them was ringing up at four times the amount I expected. As I have a heart condition that prevents me from working, I knew there was no way I could afford that. I purchased the other medication and decided that I would just call the hospital and ask if they could send a cheaper alternative prescription to the pharmacy. Upon speaking to the pharmacist, I was told that it would be another thirty minutes before he would even be able to check for an alternative. I decided to sit in the waiting area, as I had nothing else to do at the time and I wasn’t in any particular rush.
At that point, it was clear that the young lady’s shift had ended and she had left for the night. The pharmacist was now working by himself. I waited patiently as I watched this man run around and assemble orders, answer phones, type furiously on the computer, check inventory, and deal with customers in both the drive-thru and at the counter. That poor man didn’t have a breath to himself. Eventually, he looked up and noticed I was still there. He called me to the counter and rang up my medicine at a huge discount — much less than I was expecting to pay in the first place. I thanked him profusely and wished him a better night than the one he appeared to be having. It was only when I reached the car that I realized that he hadn’t had time to find a generic alternative and he had given me the name brand medication. He brought it down from 105 dollars to 17. As someone struggling financially, that meant the world to me.
I made sure to call the manager in the morning and tell them how wonderful their employees were. I will definitely be going back there. It might cost a little more than other pharmacies and it might take a little longer, but the customer service cannot be matched.
Moral of the story: a little patience and kindness go a long way.
At The Checkout, England, Pharmacy, UK | Right | February 8, 2019
(I am handing out a prescription to a patient.)
Me: “That’ll be £8.40, please.”
(I see that she’s getting her card out, so I press “card payment” at the till. I am not paying that much attention and the payment goes through fine.)
Customer: “When do I put my PIN in?”
(I’m confused as the payment has already gone through.)
Me: “The payment has already gone through contactless, and here is the receipt.”
Customer: *getting visibility upset* “I do not have that! How can it go through when I haven’t put my PIN in? Let me have a look at that receipt now. There’s no way I could have paid for that; I haven’t put my PIN in.”
(I check the receipt and notice it’s been paid using a specific credit card, which is different from the card she has in hand. I show her the card and receipt number.)
Me: “You put your purse too close to the contactless machine.”
Customer: “But I didn’t put my PIN in; I did not authorise this transaction!”
Me: “This is a new thing in the banks are doing to make transactions a little bit quicker. It only covers payments under £30.”
Customer: “But I did not authorise this transaction! I did not want to pay with that card! I don’t want this ‘contact list’ nonsense!”
Me: “If you don’t want contactless, you have to speak to your bank.”
Customer: “I certainly will be. I do not want this ‘contact list’ nonsense. Anyone could steal my money.”
(As she is getting upset about something I can’t help her with, I try to end the conversation.)
Me: “Here’s your prescription that has been paid for. Good luck with the bank!”
(She said thank you for the prescription, but continued to rant about how she should have to use a PIN number, how contactless is stupid, and how the bank is making it easy to steal money.)
Ignoring & Inattentive, Instant Karma, Jerk, Pharmacy, USA | Right | February 4, 2019
(I work in a retail pharmacy in a suburban city. A lot of snobbish, entitled people come through our line every day, thinking they are God’s gifts to the world and that we should feel honored to bend over backward and kiss their a**es. It’s a Sunday afternoon, during a slow hour in the late summer. It’s just me and my pharmacist working today. I’m helping someone in our drive-thru, so the pharmacist helps this guy who comes up to the counter. I overhear this exchange as I’m ringing up the person I’m helping.)
Pharmacist: “Hi, there! How can I help you?”
Customer: “Yeah, I’m picking up a prescription.”
Pharmacist: *looks up the guy’s name in the system and goes to retrieve his script* “Just so you know, sir, we didn’t have the full quantity of this medication in stock, so we had to give you a partial supply. We should have the rest in tomorrow morning, though.”
Customer: *raising his voice* “You know, this is bulls***. I got a phone call saying that my prescription was ready in full, but every time I come here, you guys only have a part of the d*** thing!”
Pharmacist: “I do apologize, sir. Are you sure the phone call said it was done in full?”
Customer: “What, do you think I’m stupid?! Of course it did! Here, listen!”
(He pulled out his phone and replayed the voicemail on speaker so we could hear. It very clearly stated that the prescription was ready for a PARTIAL FILL. Obviously flushed and embarrassed, the guy tried to brush it off like it was still our fault, paid for his partial, and left. My pharmacist paraded that little victory around for the rest of the year
Crazy Requests, Indiana, Jerk, Patients, Pharmacy, USA | Healthy | February 4, 2019
(The pharmacy where I work is the only 24-hour one in town. We keep all our narcotics in a time-delayed safe that we don’t open at night. The only exception is a few we keep out for hospital patients. One night after 11:00 pm, a lady comes through the drive-thru to drop off a script for one of these medications.)
Me: “We have this in stock and we can have it ready for you around 7:00 am.”
Lady: “I can’t get it now? I’ve been out all day! Can’t you just give me a couple to get me by?”
(I’m thinking, “If you’ve been out all day, why wait until this late at night to get more?”)
Me: “This is in a time-delayed safe, so we can’t fill these at night.”
Lady: “Well, what’s the point in being a full-service, 24-hour pharmacy if you can’t fill prescriptions at night?”
Me: “We can fill most prescriptions at night, but this is in our time-delayed safe which can’t be opened after eight.”
Lady: “I don’t care about anyone else’s prescriptions. This is for me!”
Australia, Crazy Requests, Money, Pharmacy | Right | January 28, 2019
(There is a storm and we have lost power. We are still open but are doing everything manually and are only accepting cash. We tell customers this when they enter the store and have a big sign at the checkouts stating this. It’s dull but we have light from outside and battery operated lights at the desks.)
Customer: “Okay I’ll take these.”
(The customer shoves a bunch of items into my hands.)
Me: “Okay, ma’am. Just so you know, we have lost power. We are taking cash only until the power comes back.”
Customer: “But I wish to pay by card!” *hands me debit card*
Me: “I am sorry, but as I said, we have no power. The EFT machine is run by power and we have no emergency generator.”
Customer: “This is outrageous! You just cut the power because you knew I was coming, didn’t you? I demand you put the power back on now!”
Me: “I’m sorry, but I have no control over the power. I cannot process this unless you are paying cash. I am happy to hold your items if you would like to go get cash now, or come back later?”
Customer: “You’re no help.” *storms out of store*
Next Customer: *who happens to be a regular* “I would have said yes, I did cut the power just to piss you off.”
Me: “I was tempted. But I like my job.”
(The regular customer returned with a box of chocolates to help us through the power outage!)
Medication, Money, Pennsylvania, Pharmacy, Philadelphia, USA | Right | January 27, 2019
(At our pharmacy, a particular woman has called in three times this week, asking about her prescription prices and wanting to switch stores, calling us terrible, saying we hate her because we overprice her meds, etc. I had the luck to deal with each phone call. Near closing time, I recognize her voice as I’m checking her out.)
Customer: “Why is my prescription $10? Last time it was $9.”
Me: “It looks like the type of discount card you have says you can only use it six times for this particular medication before it runs out.” *I point out where it’s written on the computer screen, even though I already told her this earlier when she called*
Customer: “Well… well, your $4 list says this should only be $4 for a month’s supply!”
Me: “If you look here, our state has a minimum price on this medication that we can’t go under. Without insurance, we have to charge $10.”
Customer: “You’re a bunch of liars. That’s false advertising. That doesn’t make sense.”
Me: “I’m sorry, I thought we had already talked about this over the phone. That’s something our store can’t change; it’s a state requirement.”
Customer: “You mean I could go to Jersey and get it cheaper?”
Me: “New Jersey’s not on the list, so it’s possible. I know you’ve switched a few of your prescriptions to other stores—“
Customer: “You guys are all snakes. This is ridiculous. It shouldn’t be $10.”
Me: “If you like, I can put the prescription back and you can try to get it filled somewhere else.”
Customer: “NO! I will DIE without my medication TONIGHT.” *this was not a drug that would harm you, even if you stopped taking it for over a week* “I need this NOW. Just give me it.”
Me: *quietly hands her the bag after she’s done throwing her change down on the counter at me*
Customer: “I hope you’re happy. I hope you know you’re scamming me and getting away with it. I could’ve needed that extra dollar. Karma will get you and you’re going to go to Hell.”
(The kicker is she called the next day and complained about me being a b**** and saying I was trying to withhold her medication. The lead pharmacist was on that night, and knew she was the irrational one.)
Extra Stupid, Jerk, Patients, Pharmacy, UK | Healthy Right | January 24, 2019
Customer: “I need something for allergies.”
(I show him the selection and he chooses.)
Me: “Are you on any other medication?”
Customer: “None of your business. Give me my tablets.”
Me: “I’m not allowed to sell them to you if there is a chance they could interact with something you are already taking.”
Customer: “Well, f*** you!” *storms off*
Colleague: “You would think he would be wiser after the last time.”
Me: “What happened?”
Colleague: “Our last pharmacist gave in and sold them. He took them while shopping and crashed his car the second he left the car park. He was taking codeine and had a bad reaction.”
Me: “Wow.”
Customer: Do you have any of those Nicotine sprays?
Me: Sure!
(I grab one off the shelf and scan it through the till, tell him and the price and wait. He starts going through an obviously empty wallet and card holder).
Customer: Sorry about this.
Me: It’s okay.
Customer: i was just thrown out of the mobility shop because I was wasting his time.
Me: Oh, right.
Customer: I don’t have a bank card. My brothers won’t give it to me until I sort myself out because I ended up in (town) infirmary again.
Me: Oh what happened?
Customer: Well, I was on the bus to (small town) and I didn’t fall in the pond in (small town) but I fell in the river in (large town, 20 miles south of small town) and ended up in the back of the police car for two hours and in (large town) infirmary.
Me: Oh, dear….
Customer: Well, I won’t waste your time anymore.
Me: That’s okay and maybe your brothers will let you have some money for the nicotine spray. We’re open until six.
(Customer nods and tries to grab the spray but I take it from him smiling).
Me: Don’t worry, I’ll put that back for you.
(I smile, watch him go, and then collapse on the floor in the fit of laughter).
Pharmacy, UK, Wales | Unfiltered | January 18, 2019
(Customer walks in, says something I can’t here and my boss – who was by the door – gives me an odd look as he walks up to the counter).
Me: Hello sir, what can I get you?
Customer: I need something for schizophrenia.
Me: Oh, okay….
(I really don’t know what to say at that point and he starts looking at the hand sanitizers on the stand by the till).
Customer: Is this really only £2.00?
Me: I’ll check.
(I run it through the till, it is indeed £2.00. He pays for it, puts it in his back and leans forward to read my name badge).
Customer: Thank you (name) it was nice to meet you.
Me: Nice to meet you too Sir. Have a nice day.
(He leaves and my boss walks over to me, where I am collapsed on the floor laughing.)
Boss: When he walked in he said “Welcome to British Airways!”
Me: Oh, well he asked me for something for schizophrenia.
Boss: Oh God.
Me: That’s two in a week. Where are they all coming from?
Health & Body, Parents/Guardians, Pharmacy, Singapore |
Right | January 12, 2019
(A young mother pushes her baby over in a pram and tells me that her baby took some “warm” water and splashed his face with it the day before. I look at the baby and he seems bubbly and happy. There is barely any sign of redness of his skin and there are no blisters, either.)
Me: “There’s isn’t any redness at all. He seems fine.”
Mother: “There’s a mark here.” *points under his eye*
Me: “Well, it’s not that obvious. You shouldn’t need to do anything about it. It’ll go away on its own.”
Mother: “The water got in his eyes.”
(I look at the baby’s eyes. There is also no redness.)
Me: “He looks fine. He’s not crying, either.”
Mother: “He cried for ten minutes yesterday. Will it leave a scar?”
Me: “No… his skin did not even get damaged. You really don’t have to do anything.”
(The mother looked a bit relieved yet doubtful at the same time but she thanked me anyway. Later she came back and asked if sun protection was needed to prevent scarring. Just to satisfy my curiosity, I asked if she really meant “warm” water or if she meant “hot” water. She told me that it was freshly boiled water with a triumphant expression. Well, either this baby has skin made of steel… or she left the boiled water out longer than she thought and it had cooled down already!)
Australia, Employees, Hobart, Language & Words, Pharmacy, Silly, Tasmania | Working | January 10, 2019
(We’re short-staffed and it’s been a busy, chaotic morning with customers practically lined up out the door as they wait for their prescriptions. Eventually, we get through the queue and stop to catch our breath in a brief moment while there are no more customers in the shop. We’re all a bit tired when yet another customer enters and looks around, appearing confused. My coworker approaches her and blurts out this gem
Coworker: “Can I point you in the wrong direction?”
(Fortunately, the customer had a great sense of humour and was soon successfully served.)
Awesome Workers, Berlin, Germany, Inspirational, Jerk, Non-Dialogue, Pharmacy | Hopeless Right | January 10, 2019
I’m a customer in a pharmacy in Berlin, behind an older man. I don’t speak German as I’m just a tourist, but he is very obviously driving the cashier crazy, pointing to everything five times and asking the price, wasting her time by debating the price, raising his voice, and flailing his arms about. Even though I can’t understand a word he is saying, his rudeness is clear! The cashier is doing a great job of staying calm, but he is visibly upsetting her.
When he finally leaves — some five minutes later, only having purchased one thing — I approach the register, smile, and roll my eyes. As she serves me, she chats away about the customer — made obvious from the things she points to while talking — and it’s clear from the relief on her face that she just needs to unload on someone who understands. I smile and nod and laugh when she laughs, and say, “Ja,” a couple of times, and she seems much calmer and happy by the end of the transaction.
Dear cashier, even though I didn’t understand a word you said, our conversation was wonderful and friendly; we both speak the universal language of “hating bad customers”!
Bosses & Owners, Jerk, Lazy/Unhelpful, Pennsylvania, Pharmacy, USA | Working | January 3, 2019
(I have stopped at a chain pharmacy near my home. I need to pick up makeup for my mother. On my last trip, the manager told me he would order the shade I wanted. Today I overhear a new manager explaining to the cashier that the old manager was transferred to try to fix serious problems at another store. The new manager is covering until the old one comes back. The makeup is still not in stock. I select my other items and approach the cashier.)
Cashier: “Did you find everything today?”
Me: “No. [Old Manager] said he was going to try and get some [Brand] makeup in shade 1C. You still don’t have it.”
Cashier: “We have [Brand] makeup.” *wanders over to shelf*
Me: “Yes, but I need shade 1C. You don’t have it.”
Manager: “What seems to be the problem?”
Me: “[Old Manager] was going to try and get [Brand] 1C makeup for me. You still don’t have it.”
Manager: “Oh, I saw that order. I canceled it.”
Me: “Why?”
Manager: “Because we have [Brand] makeup in a lot of shades. We don’t need that one, as well.”
Me: “But he was ordering it especially for me. You even have a space on the shelf for it.”
Manager: *grabs a much darker shade* “We have 4C.”
Me: “Yes, and I’m sure that’s helpful for someone who needs 4C. I need 1C.”
Manager: “So, you don’t want this?”
Me: “No. Can you replace the order for the 1C?”
Manager: “No, I’m not going to stock that. We have plenty of other shades.”
Me: “Okay, I’ll get it at [Competitor], as well as everything else I need.” *turns to leave*
Cashier: “So, you don’t want this?” *points to items I left on the counter*
Me: “No, not anymore.”
Manager: “It’s racial, isn’t it?”
(I stared at him for a second. He’s the same race I am, but [Old Manager] is a minority in my area. I decided it wasn’t worth the effort, so I just walked out without answering. I’m really hoping [Old Manager] comes back soon.)
At The Checkout, Bad Behavior, Pharmacy, Retail, USA | Right | January 2, 2019
(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)
Me: “Are you picking up a prescription today?”
Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”
(It took me all of about thirty seconds to get to her.)
Me: “I’m sorry about your wait, ma’am.”
Customer: “Good. Now check me out.”
(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)
Me: “Do you have a rewards card? I can take a phone number, as well.”
Customer: “No, I don’t feel like digging it out. Just finish the transaction.”
Me: “Are you sure? You won’t get the sale prices without it.”
Customer: “DON’T QUESTION ME! JUST FINISH THE TRANSACTION!”
(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)
Me: “Thank you. Have a nice night!”
(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)
Customer: “Why didn’t I get the sale prices?”
Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”
Customer: “But I have one! You should have just given me a discount!”
Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”
Customer: “Well, then, redo it.”
Me: *astonished* “I’m sorry?”
Customer: “Redo the transaction. RIGHT NOW!”
Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”
Customer: “Fine. You should have done it correctly to begin with.”
Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”
Customer: “NO! HOW DARE YOU? I DEMAND THAT YOU TAKE CARE OF ME, NOW!”
(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)
Me: “The total comes to $290. You saved $10 today.”
Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”
(She leaves, smirking at the other customers in line as she goes.)
Customer #2 : “What in the blue f*** was her problem?”
Connecticut, Health & Body, Ignoring & Inattentive, Non-Dialogue, Pharmacy, Retail, Revolting, USA | Right | December 21, 2018
I am a cashier at a pharmacy, and we get a lot of unsavory characters. An older man walks in and comes to my counter to complain about a battery he bought for his blood sugar tester. Since it’s a new battery, I can only conclude that the plastic is still on. Lo and behold, I open it up and the plastic is still on.
He thanks me profusely and I wish him a good day, thinking that he is satisfied and will be on his way. He puts a test strip in the machine and takes his blood sugar at the counter. I ask him to please wait until he gets home. He says, no, no it’s fine; this will only take a minute. I again plead with him not to do it because it is very unsanitary to have blood on or around my counter. He argues with me the whole time, and when he finishes I make sure he puts his test strip in the garbage himself; I hold the can up for him since it’s behind the counter.
He starts to get angry at me, saying that it’s no big deal and I’m being dramatic. In my head I say, yes, I am being dramatic that a total stranger is pricking himself on the finger, squeezing blood on a test strip, and had to be coerced to even dispose of it properly. After he leaves, still upset, I make sure I grab the disinfectant wipes and clean every part of that counter.
Bad Behavior, California, Pharmacy, USA | Right | December 15, 2018
(I’m a cashier at a pharmacy. One day I come into work and the line is halfway around the store. Two of my coworkers have called out, and when I clock in, one of the two cashiers there goes on a lunch break. It’s just me and the manager trying to get everyone rung up as quickly as possible. The phone rings, so I answer while still helping my customer.)
Me: “Hello. This is [Pharmacy]. How may I direct your call?”
Caller #1 : “Yes, I’m looking for [Medicine]. It’s for hot flashes.”
Me: “Okay, ma’am, what kind of medicine is it?”
Caller #1 : *getting irritated* “It’s called, ‘[MEDICINE].’ It’s for hot flashes!”
Me: “Yes, ma’am. I mean, is it some kind of painkiller?”
Caller #1 : “It’s called, ‘[MEDICINE]’! It’s for hot flashes!”
Me: *still trying to ring up customers and getting annoyed* “Ma’am, we don’t have a section for menopause. I need to know if it’s a painkiller, or a vitamin, or is it in the cold section — something like that.”
Caller #1 : “Okay, listen to me. You know what menopause is, right? You know that women have hot flashes, right? It’s called, ‘[MEDICINE]’! Just look for it—”
(I admit I am annoyed. I’m not about to look all over the floor looking for some medicine I’ve never heard of. I hang up on her and finish ringing up my customer. I think that is the end of that… until a couple of hours later, when another customer calls.)
Caller #2 : “I’m looking for [Medicine]; it’s for hot flashes.”
(I ask her the same question.)
Caller #2 : “It should be in the same area as the birth control or the feminine products.”
(I tell her I’ll send someone to look for it.)
Caller #2 : “Thank you. Actually, my sister called earlier, and she spoke to someone who hung up on her.”
Me: “Would you like to speak to a manager, ma’am?”
(She says yes, so I call my manager to speak to her. Meanwhile, my coworker finds her medicine and brings it to the front. She speaks to the woman to confirm it’s the right one. They speak and she hangs up. My manager asks why she hung up and didn’t transfer the call.)
Coworker: “She said she didn’t really need to speak to him anymore. She just wanted to say sorry for her sister’s behavior
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